HeyGuest AI chat sits inside your Holidaymaker app and answers routine guest questions from your own content and FAQs at any hour, leaving your team free for conversations that need a person.
Guests ask the same things again and again. What time does the pool open? Can we check in early? Is the play barn open in the rain? HeyGuest is the AI chat that runs inside your Holidaymaker app and answers those routine questions from your own content, at any hour. It helps any venue with a guest app, and it keeps your team’s time for the conversations that need a person.
Guests can ask in the evening or early morning, when reception is quiet or closed. It handles routine questions about facilities, opening times, activities, directions and offers.
HeyGuest works from your own content and FAQs, so replies are about your site. The chat draws on the same content as the rest of your guest experience, which makes it less likely to contradict your app or screens.
It sits inside your own Holidaymaker app, so guests do not need to find a separate tool. HeyGuest runs as its own system and connects with your app, website and other surfaces.
The chat reduces repetitive questions so your team can spend time on a complaint, a special request or a guest who wants to talk to someone. It does not replace your team, and guests should always have a clear route to a person.
HeyGuest is built by our partner HeyGuest. We activate it in your app, train your team and provide ongoing support.
Photo by Brian Jones on Unsplash.
Content in good shape. Review your places, events, offers and FAQs, fix anything out of date, and add the questions guests really ask: check-in and check-out times, parking, pets, Wi-Fi, bins and quiet hours. A useful start is to write down the ten questions guests ask most and check each has a clear answer.
In January 2025 Holidaymaker and HeyGuest announced AI chat in the Holidaymaker app. See what it does for guests and staff and how it uses your content.
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Guests expect the same answer on your app, screens and noticeboard. See how a connected guest experience works, what guests notice and how one source keeps every touchpoint consistent.
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A mobile concierge app puts what a guest needs for their stay on their phone, from maps to offers. See what it does and how it helps your team.
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Questions about any of this? Email us and we will help. You can also phone 01305 542075 or write to hello@holidaymakerapp.co.uk.
Not ready to get in touch? Our next XP event is on 13 October 2026. See the events page.
Explore the rest: Guest app · Seeview screens · HeyGuest AI chat · Direct bookings · Guest intelligence and the platform · Integrations and partners
Cover photo by Kelly Sikkema on Unsplash