A place for the people shaping eXPerience across hospitality, leisure and tourism.
Richard Sigsworth of Omar Group on why departure day is one of the most overlooked parts of the guest journey, and what great parks do differently in the final hours
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Lana talks to Melanie Brook, founder of JEM Marketing, about AI tools, brand guardrails, and why creative marketers have nothing to fear.
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Richard Sigsworth, Omar Group, on why the arrival experience is where great parks win or lose
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West Dorset Leisure Holidays is now running a live connection between Booking Experts, ANPR and Holidaymaker's guest communication feature. Here's how it works, and why it matters for park arrivals.
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Thomas Scarrott's family have been running holiday parks since 1999. In this episode he and Dave McRobbie talk about what nearly 30 years of running a family business in the sector teaches you.
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The partnership brings together Holidaymaker's guest experience and commercial layer with ParkSync's AI communications and operational automation.
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What could a holiday park look like in five to ten years? Dave McRobbie sat down with Rhian Hughes and Stephen Brown from Lady's Mile to find out.
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Claire Flower, Director at Beverley Holidays and HARPA Chair, on why relationships sit at the heart of every successful park business, and what operators should know about the sector right now.
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Dave McRobbie and Elite Dynamics Sales Director Andrew Blackie discuss AI, Power BI, and operational data in the context of independent UK holiday parks.
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Dave McRobbie on the behavioural triggers that digital and AI use to shape our decisions, and what it means for the businesses and guests on the receiving end.
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Ali Carmichael, Experience UX, on the gap between what organisations think their customers experience and what is actually happening.
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James Bouldin from ParcVu powered by Booking Experts joins Dave McRobbie to talk booking abandonment, holiday snacking, flexible stays and AI in guest communication.
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You can find the latest additions to Holidaymaker in our community Articles and our Knowledge Base
Stories, insights, ideas, and experiences shared by people from across the industry and beyond.
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Talks, slides and takeaways from XP Hospitality events. Use them with your team.
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The community network of partners and friends from across the sector.
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Teams, venues and trusted suppliers who want clearer thinking, better conversations and practical examples that actually help.
All rooted in hospitality, service… eXPerience
The XP Community works because people share what they know.
Everyone sees something different, a pattern in guest behaviour, a fix that smoothed a busy day, a story that screams hospitality, a learning from a project or partnership…
If you’ve spotted something worth passing on, we want to hear it. Short or long. Practical, opinion or reflective. From venues, independents, suppliers, creative teams or an industry role, it all helps the community learn and grow together.
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